FREQUENTLY ASKED QUESTIONS
If your question is not covered below or in the
CivicNet/accessIndiana subscriber manual please contact
webmaster@civicnet.net.
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What should I do if my password isn't working?
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First, try typing your password in all lowercase letters and re-enter. If it still is not working, you can call our office at 1-317-233-2010 or toll free phone at 1-888-4IN-E-GOV (1-888-446-3468) during business hours (8 a.m. - 5 p.m Eastern Standard Time from October-April and Central Standard Time from May-September) and we will be glad to assist you.
Q:
If I decide at a later date that I want to upgrade my subscription to include both accessIndiana AND CivicNet, what do I need to do?
A:
Upgrading is easy! Just send us a letter (on your letterhead) by mail, fax or email stating that you "would like to upgrade account #123456 (insert your account number) to include CivicNet (or accessIndiana)." The annual subscription fee for both networks is $75.00, while a subscription to a single network is $50.00 annually.
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If we need to add one or more users and obtain passwords for them, what does our company need to do?
A:
Adding users is easy! Your subscription entitles you to ten (10) user names and passwords. If you have not reached this maximum, just complete the
add/delete form. We can receive this via U.S. Mail, fax or email and will notify you of the new user IDs and passwords.
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How can I contact you?
A:
We are located at:
10 W. Market St., Suite 600
Indianapolis, IN 46204
Voice: (317)233-2010 or (888)446-3468
Fax: (317)233-2011
Email: webmaster@civicnet.net
If you call during non business hours, you may leave a voice-mail message so that a representative may return your call the next business day (8 a.m. to 5 p.m EST from October-April and CST from May-September).
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I'm having trouble connecting to the Internet, what should I do?
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Contact your Internet Service Provider or your company's network administrator for help.
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What are the steps to take to apply for permits via the internet ?
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Simply subscribe to CivicNet services by completing the two page subsciption agreement, then download the 1st time pre-approval form for each permit and fax to the permit division at 317-327-5174.
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What permit applications are available to file via the internet?
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CivicNet offers seven permit applications for filing via the internet. They are electrical, heating and cooling, plumbing, right of way, master, structural, and sewer lateral connection permits.
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What if I would like to see exactly how a service works online before I subscibe to CivicNet?
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There are demos for every online service offered by CivicNet located to the right of each existing service.
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Why am I having difficulties obtaining property information?
A:
The online access to property information with the Marion County Treasurer is down for scheduled maintenance Monday - Friday from 10pm to 6am and is down all day on Sunday. The system is available on Saturday, but only from 7am to 12pm.
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Where do I send my pre-approval form for online limited criminal history?
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After downloaded the form from the CivicNet site, simply fax it to 317-327-3421. This process will only take a few days.
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Does the information on CivicNet exceed Marion County?
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CivicNet is Marion County wide only and is actually the Marion County database online.
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How do I make adjustments to my subscription agreement if the company has any changes such as new employees, company name or address change, ect?.
A:
It is very important to keep your company's subscription agreement up to date. Simply write a letter of request for change on your company's letter head and fax to 317-233-2011.
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How are accessIndiana and CivicNet related?
A:
accessIndiana and CivicNet are sister companies, both providing information via the internet for businesses and citizens. accessIndiana is state wide in Indiana and CivicNet is Marion County wide.
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What should I do if I am consistently get error messages or long periods of waiting time when obtaining information over the internet?
A:
Simply re-start your computer and try again. If the problem persists, please contact us at 317-233-2010.
